Return and Exchange Policy
At SkyEnergy, customer satisfaction is our top priority. We strive to provide a transparent and hassle-free return and exchange experience for our customers.
1. Return & Exchange Window Customers can request a return or exchange within 7 days from the date of receiving the product.
2. Conditions for Returns & Exchanges To be eligible for a return or exchange, the product must meet the following conditions:
- The item must be unused, in its original condition, and unwashed.
- The product must include all original packaging, manuals, tags, and accessories.
- Proof of purchase (order number or invoice) is required.
3. Defective or Incorrect Items If you receive an item with a manufacturing defect or an incorrect product, please notify us within 7 days of delivery. SkyEnergy will cover all shipping costs for returning or replacing defective items.
4. Shipping Costs
- Defective Items / Store Error: Return shipping is Free.
- Standard Returns / Exchanges (Change of Mind): The customer is responsible for paying return shipping costs.
5. How to Initiate a Return or Exchange
- Contact our customer service team with your order number.
- Provide photos or videos showing the defect (if applicable).
- Ship the item back once your request is approved by our team.
- Requests are processed within 5 to 7 business days of receiving the item.
6. Refund Method & Timeframe Once approved, refunds will be issued to the original payment method. Please allow 7 to 14 business days for the refund to reflect in your bank account.
